Policy

Last Updated: September 15, 2025

Grabli (“we,” “our,” or “us”) operates the website www.grabli.in and the Grabli mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for delivery services in Pilani.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, delivery address, and payment details (processed securely through third-party providers).

  • Usage Data: Device information, IP address, browser type, operating system, and app usage patterns.

  • Location Data: To enable order delivery tracking and assign the nearest delivery partner.

  • Transaction Data: Order history, payment confirmations, and preferences.

2. How We Use Your Information

We use the collected data to:

  • Process and deliver your orders efficiently.

  • Communicate order status, promotions, and important updates.

  • Improve user experience and optimize our services.

  • Prevent fraud, monitor platform security, and comply with legal requirements.

3. Sharing of Information

We may share your information only in the following cases:

  • Delivery Partners: Limited details (name, address, contact number) for order fulfillment.

  • Service Providers: Payment gateways, hosting, and analytics providers.

  • Legal Compliance: When required by law, regulation, or government authorities.

  • Business Transfers: In case of a merger, acquisition, or restructuring of Grabli.

4. Data Security

We implement strict measures to protect your data, including encryption, secure servers, and restricted access. However, no online transmission is 100% secure, so we cannot guarantee absolute safety.

5. Cookies & Tracking

We may use cookies and similar technologies to:

  • Remember your preferences.

  • Track website performance.

  • Deliver relevant promotions and offers.

You may disable cookies through your browser settings, but some features may not function properly.

6. Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal information.

  • Opt out of promotional communications.

  • Withdraw consent for location tracking (though it may affect order delivery).

To exercise these rights, contact us at support@grabli.in or call +91 9587137933.

7. Children’s Privacy

Grabli is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Grabli
Pilani, Rajasthan, India
📧 Email: support@grabli.in
📞 Phone: +91 9587137933

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